Fierce Support

KEEPING IT UP

Support
Fierce supplies instant, user- initiated support for each of your employee's desktops. If we can't resolve the issue remotely we will dispatch a technician to your site.
Our Service Desk is available to answer your calls for assistance 24/7/365. Our support technicians are dispatched to clients by Severity. In other words the more urgent the problem the quicker the response. Here are some examples;

Sev 1 - Network is down, users can't work.. Immediate response is required.
Sev 2 - Computer, printer is down. End user is affected. 1 hour response is required.
Sev 3 - Computers malfunctioning but working in a degraded state. 3 hour response.
Sev 4 - New software/printer/computer needs to be installed. 24 hours response.

All our support clients are billed at the first of the month by a detailed invoice describing all the work that was done and how long it took to do it. Tech support is billed at an hourly rate of $60 per with an additional $20 plus tolls per trip off the island. Feel free to contact us by e-mail with any questions you may have.